We, at MediaConcepts, have had the privilege to be the technology custodians for this project. Engaging with advanced systems such as SalesForce, HAPI, Maestro, and Silverware, we have sculpted a bespoke digital interface centred on the individual. Our focus has been unyielding: to create an uninterrupted digital journey for each guest.
At the heart of our partnership is a commitment to curating personalised experiences. Utilising Salesforces signals, our integration ensures that users always receive content tailored to their preferences and needs, further accentuating the brand’s emphasis on individualised experiences.
We extend our profound gratitude to Mr. Mark Fancourt and Mr. Ed Skapinok for envisaging this integrated synergy. Their pioneering vision of amalgamating our companies has laid the groundwork for what promises to be a world-first in customer experience.
As always, our mission at MediaConcepts remains unwavering: to fuse technology and experience, ensuring brands offer not just services, but memories. Stay tuned for more updates on this exciting journey.
We're pleased to introduce the completion of the initial phase of this collaboration: the revamped booking experience. This streamlined journey offers a seamless integration with ResortSuite, augmenting its capabilities. Now, guests can effortlessly book rooms, Spa Days, Treatments, and Vouchers in a single, unified process.
The system is designed to simplify the selection process for guests. It aligns guest stays with treatment availability, ensuring guests can quickly identify a package tailored to their needs. Our advanced AI engine further elevates this by suggesting treatments, leading to more personalised recommendations that guests find appealing.
Moreover, the inclusion of smart filters enables guests to find treatments aligning with specific requirements. Whether it's identifying treatments safe for expectant mothers or filtering out options not suitable for those with certain allergies, the system ensures a bespoke experience. This collected data also assists in crafting a more targeted approach for guests in subsequent visits.
We would like to thanks James Innes Williams and Emily Sedgwick for their vision in conceiving a world class booking journey.
booking.champneys.com
Introducing our cutting-edge Artificial Intelligence (AI) that streamlines content creation for your property. Provide your thematic ideas, and our AI taps into extensive data about your property, company, and location to craft tailored content and promotional offers. It's not just about generating content; it's about crafting messages that resonate with your audience.
Introducing our cutting-edge Artificial Intelligence (AI) that streamlines content creation for your property. Provide your thematic ideas, and our AI taps into extensive data about your property, company, and location to craft tailored content and promotional offers. It's not just about generating content; it's about crafting messages that resonate with your audience.
Keeping up with customer communications is vital, and our new AI-driven Customer Service Desk ensures you're always ahead. With our state-of-the-art system, your team can:
With this console, responding promptly and professionally has never been simpler.
To enhance user experience, we now offer inline content editing. Whether it's adjusting a navigation menu, refining categories, or updating breadcrumbs, you can do it on-the-fly. For those who prefer a traditional approach, our content management system remains as robust as ever.
Transcend language barriers with our AI-driven translation module. Say goodbye to generic translations that often miss nuances. Traditional computer translation relies on predefined rules and dictionaries. It's a rule-based approach where sentences are translated based on word-by-word or phrase-by-phrase mappings between the source and target languages. In contrast, AI-driven translation uses deep learning models, typically neural networks, to understand context, idioms, and cultural nuances.
Here's an example to illustrate the difference:
Sentence: "She took the bull by the horns and tackled the problem head-on."
Computer Translation (Rule-Based) to French: "Elle a pris le taureau par les cornes et a abordé le problème de front."
While the translation is literal and technically correct, it might not carry the intended idiomatic meaning to a native French speaker.
AI-Driven Translation (Deep Learning) to French: "Elle n'a pas hésité à prendre le problème à bras-le-corps."
The AI-driven translation captures the essence of the English idiom and conveys it using a French idiom that means roughly the same thing. Instead of a literal translation of "took the bull by the horns", the AI chooses "prendre le problème à bras-le-corps", which is closer to "tackle a problem directly", capturing the essence more effectively.
We’ve expanded our global presence with a new office in Vancouver, Canada, alongside existing locations in Singapore, the UK, Philippines, and India. This expansion signifies our growing network and commitment to serving our clients with local insights coupled with global expertise.
The rise of AI in enhancing personalised guest experiences is undeniable. Our continuous investment in AI technology places us, and by extension our clients, at the vanguard of this exciting trend. With AI, we are not just reacting to industry changes but shaping the future of digital hospitality.
We invite you to explore these updates and engage with us to discover how we can elevate the guest experiences you offer. Our team is excited to discuss these advancements and explore how they can meet your unique needs.
Thank you for your continued partnership and trust in MediaConcepts.